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Is CenturyLink Internet Worth the Hype?

Among the vast variety of service providers in the market in the U.S., there are a few well-known, reputable ISPs that stand out and are preferred more than others. CenturyLink happens to be one of them. It is available in 36 states and ranks among the top 5 ISPs in the U.S. CenturyLink provides DSL and Fiber internet services to homes and businesses. It also provides home phone services to its customers.

CenturyLink Internet is reliable, speedy, and secure. In addition to that, CenturyLink comes with a lot of perks and benefits like parental controls, the My CenturyLink app, portal, and much more. These benefits and reasonable prices make CenturyLink a great option for many customers. But of course, we can’t just say that without diving into detail about the multiple services and all, so instead let’s take another approach.

In this article, we have decided to look into a little more detail regarding the services, plan, availability, and more about CenturyLink. Because when you look for a service provider, you need to check all the details before signing up for one. And this article will be the only one you’ll need to determine whether CenturyLink is the ISP for you or not.

CenturyLink Availability

As we have already mentioned before, CenturyLink availability spans 36 states. What are these states, you ask? Let’s take a look! Firstly, we have the top-most states in our list with the highest population served by CenturyLink:

  • Arizona – 5,346,748
  • Colorado – 4,637,775
  • Washington – 4,550,188
  • Minnesota – 3,897,159
  • Florida – 3,586,619
  • North Carolina – 2,969,200
  • Oregon – 2,475,333

Besides, these, we have other states, which include:

  • Alabama
  • Arkansas
  • Georgia
  • Iowa
  • Idaho
  • Illinois
  • Indiana
  • Kansas
  • Louisiana
  • Michigan
  • Missouri
  • Mississippi
  • Montana
  • North Dakota
  • Nebraska
  • New Jersey
  • New Mexico
  • Nevada
  • Ohio
  • Oklahoma
  • Pennsylvania
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Virginia
  • Wisconsin

If you live in one of these states, there is a high chance you can get a CenturyLink plan from your local ISP. However, if you are hoping to get a fiber internet plan from CenturyLink, you might have to reconsider your decision unless you live in:

  • Boulder & Denver in Colorado
  • Columbia, Springfield & Jefferson City in Missouri
  • Ocala, The Villages, Fort Myers, Cape Coral & Orlando in Florida
  • Phoenix & Tucson in Arizona
  • Spokane & Seattle-Tacoma in Washington
  • La Crosse & Platteville in Wisconsin
  • Idaho Falls & Pocatello in Idaho
  • Las Vegas in Nevada
  • Minneapolis & St. Paul in Minnesota
  • Omaha in Nebraska
  • Portland in Oregon
  • Salt Lake City in Utah

These are the areas and states where you can get a CenturyLink fiber plan with ease. To know for sure whether you can or cannot get a CenturyLink plan in any area, try reaching out to your local ISP or the ISP you want on the internet. In this case, you can ring at 1-855-349-9310 or check on the website.

CenturyLink Internet Plans and Prices

Next, we will be looking at the internet plans provided by CenturyLink and the speeds, pricing, conditions, and everything that is included. This will give us an idea of whether the plan is worth the price or not.

CenturyLink Internet Plans Connection Type Speed Data Allowance Price
CenturyLink Simply Unlimited Internet DSL Up to 100 Mbps

(Speed availability depends on your location)

Unlimited $50/mo.

(Requirement of paperless billing, additional taxes, fees, and surcharges apply).

CenturyLink Fiber Gigabit Fiber Up to 940 Mbps

(Speed availability depends on your location)

Unlimited $65/mo.

(Requirement of paperless billing, additional taxes, fees, and surcharges apply).


One thing that should be mentioned here is that CenturyLink does not offer plans at promotional prices, unlike other ISPs. The prices you see here are the prices you get. This transparency and somewhat stability in pricing make it easier for the customer to make their decision about buying the plan or not.

Moreover, there are some conditions to different plans, some of which you can check out here, while others, you can confirm with a customer support agent or on the website. If we look at the pricing, we can see that the pricing for CenturyLink is far less than what most ISPs offer. If we compare DSL internet plans, there is another popular ISP, AT&T, which also provides DSL internet connections and the starting price for their plans is $55 per month.

If we look at fiber internet plans from other service providers, they can also be costly and if we, once again, take Xfinity, its starting price for fiber internet is $70 per month. So, this gives us somewhat of a clear picture of the affordability of CenturyLink and how their pricing is quite beneficial for the customers.

Other Aspects Of CenturyLink Internet

If we move further into the details for evaluating CenturyLink internet, we should look into their other conditions and options like:

  • Equipment fee

Just like some other ISPs, CenturyLink offers customers the option of using their own equipment and skipping the equipment fee for renting the modem or router. Of course, you will need to be sure that the equipment is compatible with your internet plan. Note that the pricing that was discussed above is only for the plan itself and so, if you were to rent equipment, the price is going to be increased accordingly.

  • No Data Caps

As you can see in the table above, all the plans have no data caps. You have an unlimited data allowance, which saves you the trouble of any data overage fee. Some ISPs have a data limit for their plans and if you were to cross the limit, you are charged a data overage fee as a penalty. This range of this fee changes from ISP to ISP.

There is no fixed fee, but it is quite apparent that nobody wants to pay this fee. After all, you are already paying a great amount for the plan, and now the data overage fee as well? But, you don’t have to worry about that with CenturyLink. While it may be unlikely to cross the data limit, especially in the fiber internet plan’s case, you can still be safe about crossing the limit.

CenturyLink Customer Satisfaction

Now, this is one important point that we absolutely cannot pass over. CenturyLink, unfortunately, doesn’t have the best customer service, however, it is not the worst either.

According to American Customer Satisfaction Index, CenturyLink got a rating of 62% in 2021, which showed a -2% change as compared to the rating in 2020, which was 63%. This also tells us that they fall almost in the same line as most ISPs, as there are many others with almost the same rating like Spectrum, Cox, Windstream, etc. So, while we can’t say their customer service is extraordinary, we can still say they have relatively good customer service.

The Bottom-Line

While there are some drawbacks to CenturyLink like customer service, there are many more benefits like affordable plans, no data caps, and speedy internet to cross out CenturyLink as one of your internet options.

But, is it worth the hype? Yes, it surely is! And if you are convinced about getting a CenturyLink Internet plans, go to BuyTVInternetPhone and enter your ZIP code to directly find out if it is available in your area!

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